At the world technology show CES 2017 today, Panasonic and IBM have introduced a product that will help travelers make the most of an unfamiliar city.
Smart mirror is digital concierge
Built into hotel room mirrors (which are essentially transformed into large touch screen computer terminals), this smart mirror concept is basically a robot concierge which provides words and pictures on the mirror to help you navigate news, weather, messages and more. The Panasonic Digital Concierge, as it’s been called, applies IBM’s ‘Watson’ computing power to a digital mirror designed specifically for hotels and other hospitality industry customers.
Mirror, mirror on the wall….
Need restaurant recommendations? The mirror can help you. Want to know what time you’ll need to leave for a meeting? Ask the mirror. You talk, it helps.
“Panasonic has identified a need for this and several other kinds of connected solutions in the hospitality industry,” said Yasuji Enokido, president of Panasonic Corporation’s AVC Networks Company. “Working with IBM, we plan to further implement our connected solutions vision while making use of Watson intelligence to provide end-users with more natural cognitive functionality as well as richer feature sets.”
While some guests may prefer the personal touch of a face-to-face interaction, others like the privacy of accessing information from the comfort of the hotel room. While there’s no mention of cameras inside the device, I can see some folks being weirded out by such a technologically connected device presiding over the room when they’re walking around naked.
“IBM Watson gets to truly know the individual and provides highly personalized experiences and recommendations,” said Bruce Anderson, Global Managing Director, IBM Electronics Industry. “Together with Panasonic we are bringing the power of cognitive to the hospitality industry to introduce a new level of customer service and Coming soofurther brand loyalty.”
The Panasonic Concierge is on display at CES 2017. There’s no indication of where or when you might find it in a hotel any time soon.